Our Actuarial team is one of the industry’s most respected and influential – one that innovates and advises on our financial strategy, across our global markets. They’re responsible for bringing fresh ideas to the table and building a greater appreciation for the bigger picture.
Life’s full of unexpected twists and turns. Luckily, we’re here to defy uncertainty and protect our 34-million customers in 16 different markets from them.
We’re leading a digital revolution in Insurance, building a more sustainable business, and finding innovative new ways to keep our customers safe, secure and informed. As one of the only insurance companies in the world who can provide customers with life, general and health insurance, and asset management in one place, we have a unique advantage over our competitors.
Ultimately, we put customers at the heart of everything we do – helping them to create a bright and sustainable future. And it will take leaders, like you, to make this happen.
We want to transform the insurance industry, so we’re shaking it up by revolutionising the way we serve our customers. That’s why we offer our customers an easy-to-understand, convenient experience whenever and however they want it. We’re developing tools that improve customer experience, increase interaction and reduce costs. It’s why we provide customers with life, general, health insurance and asset management and describe ourselves as a True Customer Composite. We know what we’re good at and that’s exactly what we focus on.
True customer composite
Meeting all customer needs across life, general, accident and health insurance as well as asset management
Emphasising customer experience driven by digital – online and mobile
Focusing only in markets and segments where we can win
We disrupt, lead and transform our industry by providing the best possible service to our customers, today and into the future. We have one ultimate goal – to make everything simpler, better and more rewarding for them. We call it Good Thinking. It’s our promise to our customers, and our people deliver on it by living our values every day.
We are driven to think bigger and do better for our customers and each other
We care like crazy about our customers, our communities and each other
We strive to create a sustainable future for our customers and each other
We are obsessed with making things simpler for our customers and each other
As part of The Global Graduate Leadership Programme, you’ll work across a selection of the areas below as you gain a broad understanding of our business and a more comprehensive management experience. You bring the open-mindedness and we’ll bring the exposure.
- Customer services
- Sales & Distribution
Claims Handling and Customer Service are both areas which require technical and people expertise. Our advisors have a massive impact on our sales figures and our customers’ satisfaction, and their dedication, accuracy, manner and passion all goes towards delivering a customer experience that is second to none.
Insurance is ripe for disruption – an industry ready to be transformed. For our experts, that means an unrivalled opportunity to be at the forefront of product innovation and development. They’re a team that’s focused on helping us fulfil our ‘Digital First’ strategy, by generating valuable digital functionality that makes us the world’s most popular ‘one-stop shop’ for life, health, general insurance and asset management services.
Our Finance team is comprised of specialist functions – including Asset Management through Aviva Investors, Risk & Capital Management and Strategy & Planning, across three business areas – life, general insurance and health and retirement. Drawing on their specialist skills, knowledge and expertise, our team members analyse complex financial data, measure and report on our financial performance, and use their expertise to help us continually improve.
Our IT team is among the best resourced and most advanced anywhere. We deliver everything from business system change projects, infrastructure and architecture plans, to the development of new technology and provision of IT support to customers. And we support the wider organisation in every aspect of its work.
Companies of our size need to look to a highly knowledgeable Legal department to provide specialised advice and support in everything from mergers and acquisitions to managing our employee share scheme. They ensure our products, services and the way we govern our business meet legal and regulatory requirements and, ultimately, serve our customers effectively.
Our Marketing team is behind our brand positioning, our marketing strategy and the tactical communication plans that help us to engage with each and every customer, employee and corporate stakeholder. They shape the customer experience, and find creative and effective ways to engage them.
Our People Function, which used to be known as HR, have a massive impact on our business. From development plans, salaries, bonuses, benefits and much more, they’re responsible for the way we work with each other.
Each of our businesses is responsible for their own procurement, and for obtaining the best value for money and quality. The Procurement teams help us make sure we spend our money wisely and that we get the most out of our supplier relationships.
Made up of our Business Risk, Compliance and Central Assurance teams, our Risk function helps us ensure we’re prepared for the challenges that an ever-changing and highly-regulated business environment might throw at us. It’s also home to our global Internal Audit team who help us assess and manage risk appropriately.
The Sales & Distribution team are dedicated to generating new business through the management of all relationships with our corporate clients across IFAs and banks. Whether they’re keeping existing clients up-to-date with our latest products and policies, identifying opportunities to strike up fresh relationships or managing the various distribution channels across the business, they ensure the client experience is at the heart of everything we do.
We’re home to one of the industry's most renowned Underwriting teams – and for good reason. Our hugely talented team work to combine an in-depth understanding of our customers’ needs, with a great understanding of risk and how to price it. They’re instrumental in helping our customers to protect what matters most to them.
How we innovate
We’re always pushing to do things better. We innovate to achieve our ultimate goal – to make everything simpler and more rewarding for our customers. Along the way, we disrupt, lead, and transform our industry. Here are some of the ways we’re already building on our success and further improving customer experience:
The MyAviva online portal and app bring together the products that help our customers in the UK to protect their life, health, loved ones, future and possessions in one secure and simple-to-use space. It’s a whole new way for us to serve our customers when they want, how they want. Find out more here.
Aviva Drive App
We were the first insurance company to launch a smartphone app to record driving behaviours and tailor prices for our customers to help them save money. Aviva Drive uses GPS to measure cornering, braking and acceleration and, as a result, can offer safer drivers up to 20% off their car insurance premium. Our customers like it and it’s generated a positive return on investment inside 18 months. Discover more about the app here.
Financial Personality Profiler
We believe it's good thinking to help people get their money working harder. With our Financial Personality Profiler quiz, we empower people to take control of their finances by encouraging them to examine their own behaviours and attitudes to spending and saving. Learn more and try it out here.
We know that small business owners rarely have the time to spend hours evaluating and comparing insurance policies, which is why we developed the ePro digital platform to do the legwork for them. The platform diagnoses companies’ complete insurance needs simply, effectively and conveniently.
People search for information online, but when it comes to choosing a product or completing an application, nothing beats speaking to a professional advisor. Developed in Poland, our Virtual Branch gives them the best of both worlds, allowing customers to hold a video conference with a consultant from the comfort of their own homes: quickly, conveniently, and even anonymously.
Diversity & inclusion
We're a global organisation. We have employees and customers from different cultures, all around the world, so our diversity and inclusion programme is a top priority.
Knowing that people will accept you for who you are is essential when creating a successful working environment, so we've built our approach on the principles of respect and valuing differences. By championing this, we encourage all our employees to treat each other fairly. Our Women’s Network is going from strength to strength as we continue to improve the gender balance across the Group by supporting and developing female leaders. And Aviva Pride is making real progress in helping individuals in being comfortable with their sexuality in the workplace – nearing 600 members, the network has been highly commended by Stonewall, who recognise us as the only insurer in a ranking of the UK’s most LGBT friendly workplaces.
Our efforts in diversity and inclusion were recognised at the World Diversity Leadership Summit, hosted by the United Nations Global Compact, who honoured us with the Global Innovation award.
Corporate responsibility & partnerships
We work to strengthen local communities and help everyone make the most out of living. From the Aviva Community Fund, which has sponsored millions of social enterprises around the world, to our strategic partnership with The British Red Cross, which has helped alert millions of people to potential crises, we’re defying uncertainty so that people can live well. It’s Good Thinking.