Introducing Aviva

We’re here to protect our 34 million customers in 16 different markets from life’s unexpected twists and turns – freeing them from fear of uncertainty.  

We’re leading a digital revolution in Insurance, building a more sustainable business, and finding innovative new ways to keep our customers safe, secure and informed. As one of the only insurance companies in the world who can provide customers with life, general and health insurance, and asset management in one place, we have a unique advantage over our competitors. 

Ultimately, we put customers at the heart of everything we do – helping them to create a bright and sustainable future. And it will take leaders, like you, to make this happen. 

Key deadlines

Applications for our 2017 intake have now closed, but we’ll be opening again in mid-September 2017 to recruit for our 2018 scheme!

Applications open: 

  • 5th September 2017

Applications close: 

  • Closing dates vary by region, watch this space for the latest information

Our strategy

We want to transform the insurance industry, so we’re shaking it up by revolutionising the way we serve our customers. That’s why we offer our customers an easy-to-understand, convenient experience whenever and however they want it.

We’re developing tools that improve customer experience, increase interaction and reduce costs. It’s why we provide customers with life, general, health insurance and asset management and describe ourselves as a True Customer Composite.  We know what we’re good at and that’s exactly what we focus on.

True customer composite

Meeting all customer needs across life, general, accident and health insurance as well as asset management





Digital first

Emphasising customer experience driven by digital – online and mobile





Not everywhere

Focusing only in markets and segments where we can win





Our values

We disrupt, lead and transform our industry by providing the best possible service to our customers, today and into the future. We have one ultimate goal – to make everything simpler, better and more rewarding for them.

We call it Good Thinking. It’s our promise to our customers, and our people deliver on it by living our values every day. 

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Care more

We care like crazy about our customers, our communities and each other

 

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Never rest

We are driven to think bigger and do better for our customers and each other

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Kill complexity

We are obsessed with making things simpler for our customers and each other 

 

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Create legacy

We strive to create a sustainable future for our customers and each other

Business areas

As part of The Global Graduate Leadership Programme, you’ll work across a selection of the areas below as you gain a broad understanding of our business and a more comprehensive management experience.

Our Actuarial team is one of the industry’s most respected and influential – one that innovates and advises on our financial strategy, across our global markets. They’re responsible for bringing fresh ideas to the table and building a greater appreciation for the bigger picture.

Claims Handling and Customer Service are both areas which require technical and people expertise. Our advisors have a massive impact on our sales figures and our customers’ satisfaction, and their dedication, accuracy, manner and passion all goes towards delivering a customer experience that is second to none. 

Insurance is ripe for disruption – an industry ready to be transformed. For our experts, that means an unrivalled opportunity to be at the forefront of product innovation and development. They’re a  team that’s focused on helping us fulfil our ‘Digital First’ strategy, by generating valuable digital functionality that makes us the world’s most popular ‘one-stop shop’ for life, health, general insurance and asset management services.

Our finance team comprises of specialist functions – including Asset Management through Aviva Investors, Risk & Capital Management and Strategy & Planning, across three business areas – life, general insurance and health and retirement. Drawing on their specialist skills, knowledge and expertise, our team members analyse complex financial data, measure and report on our financial performance, and use their expertise to help us continually improve.

Our IT team is among the best resourced and most advanced anywhere. We deliver everything from business system change projects, infrastructure and architecture plans, to the development of new technology and provision of IT support to customers. And we support the wider organisation in every aspect of its work.

Our Marketing team is behind our brand positioning, our marketing strategy and the tactical communication plans that help us to engage with each and every customer, employee and corporate stakeholder. They shape the customer experience, and find creative and effective ways to engage them.

Our People Function, which used to be known as HR, have a massive impact on our business. From development plans, salaries, bonuses, benefits and much more, they’re responsible for the way we work with each other.

Each of our businesses is responsible for their own procurement, and for obtaining the best value for money and quality. The Procurement teams help us make sure we spend our money wisely and that we get the most out of our supplier relationships.

Made up of our Business Risk, Compliance and Central Assurance teams, our Risk function helps us to ensure we’re prepared for the challenges that an ever-changing and highly-regulated business environment might throw at us. It’s also home to our global Internal Audit team who help us assess and manage risk appropriately. 

The Sales and Distribution team is dedicated to generating new business through the management of all relationships with our corporate clients across IFAs and banks. Whether they’re keeping existing clients up-to-date with our latest products and policies, identifying opportunities to strike up fresh relationships or managing the various distribution channels across the business, they ensure the client experience is at the heart of everything we do.

We’re home to one of the industry's most renowned Underwriting teams – and for good reason. Our hugely talented team work to combine an in-depth understanding of our customers’ needs, with a great understanding of risk and how to price it.  They’re instrumental in helping our customers to protect what matters most to them.

How we innovate

We’re always pushing to do things better. Here are some of the ways we’re already building on our success and further improving customer experience:

Markets

We are Not Everywhere. We are not interested in planting flags or being in 100 countries. We focus on a select number of markets where we have scale and profitability or a distinct competitive advantage.

So we have strong businesses across selected markets in the UK, Europe, Asia and Canada, where we offer our customers a range of world-class products and services, including life insurance, general insurance, health insurance and asset management. 

Claims

Across our 16 businesses, we continue to protect our 34 million customers and the things that are important to them, paying out £30.7bn in benefits and claims in 2015.

MyAviva

MyAviva brings together the products that help our customers in the UK protect their life, health, loved ones, future and possessions in one secure and simple-to-use online place. It’s a whole new way for us to serve our customers when they want, how they want.

Aviva Drive App

We were the first insurance company to launch a smartphone app to record driving behaviours and tailor prices for our customers – saving them money. ‘Aviva Drive’ uses GPS to measure cornering, braking and acceleration. And, as a result, it can offer safer drivers up to 20% off their car insurance premium. Our customers like it and it’s generated a positive return on investment inside 18 months. 

Digital Garage

Our commitment to digital is reflected structurally and physically within our ‘Digital Garages’. These are inspiring spaces where we put business people alongside IT people to spur their creativity and give them space to develop new propositions, working in an agile way. They have a start-up culture, encouraging technical innovation that is backed by investment in millions. Our first Garage is up and running in a warehouse in Shoreditch, London, and we’ve launched our second in Singapore. 

 

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Diversity and inclusion

We're a global organisation. We have employees and customers from different cultures, all around the world, so our diversity and inclusion programme is a top priority.

Knowing that people will accept you for who you are is essential when creating a successful working environment, so we've built our approach on the principles of respect and valuing differences. By championing this, we encourage all our employees to treat each other fairly. Our Women’s Network is going from strength to strength as we continue to improve the gender balance across the Group by supporting and developing female leaders. And Aviva Pride is making real progress in helping individuals in being comfortable with their sexuality in the workplace – nearing 600 members, the network has been highly commended by Stonewall, who recognise us as the only insurer in a ranking of the UK’s most LGBT friendly workplaces. 

Our efforts in diversity and inclusion were recognised at the World Diversity Leadership Summit, hosted by the United Nations Global Compact, who honoured us with the Global Innovation award.

Corporate responsibility and partnerships 

We’re committed to acting sustainably and responsibly every day. It supports the delivery of our strategy, aligns with our values, and we believe it’s Good Thinking. From reducing our environmental impact to supporting the UN’s Global Goals for sustainable development, we’re creating a legacy we can be proud of. 

In 2015, over 585,000 people benefited from our corporate responsibility programmes, which you can learn more about here

upReach

In the UK, we work closely with upReach in supporting hundreds of students from less-privileged backgrounds fulfil their potential. This is done through shared knowledge, soft skills, networks and work experience. Watch the video here to learn more about our partnership.

The British Red Cross

Our strategic partnership with The British Red Cross demonstrates our commitment to disaster response, both in the UK and abroad. We believe that we share the same values of freeing people from uncertainty and showing greater care. Ultimately, both Aviva and The British Red Cross are in the business of helping people get back on their feet. Watch the video here to learn more about this partnership.